1,345 Requests, Complaints Handled in 2024 via ‘Chikaya.ma’ Portal – FM
Rabat - Minister of Foreign Affairs, African Cooperation and Moroccan Expatriates Nasser Bourita told the House of Councillors on Tuesday that in 2024, the Ministry handled a total of 1,345 requests and complaints received via the "chikaya.ma" national claims Portal.
Responding during question time, Bourita stressed that “chikaya.ma” constitutes an operational framework for interaction with the grievances of Moroccans worldwide, emphasizing the paramount importance of listening to them and taking their expectations into account.
The Minister explained that the complaints received can be divided into four main categories. The first category comprises consular complaints concerning the procedures and services provided by diplomatic representations, while the second concerns issues relating to civil status or personal affairs.
The fourth category includes complaints of a social, economic or financial nature, relating to subjects such as taxation and land ownership.
He also assured that the Ministry handles directly all complaints falling within its remit, while other claims are forwarded to the relevant departments or to the Hassan II Foundation for Moroccans Residing Abroad.
In addition, he noted close coordination with the Institution of the Ombudsman to interact with these complaints, stressing that the new framework ordered by His Majesty King Mohammed VI, concerning the Mohammedia Foundation for Moroccans Residing Abroad will provide a more suitable framework for handling these complaints and expectations more swiftly and effectively, thus providing timely responses and ensuring better coordination between relevant departments.
